At Corteiz Clothing, customer satisfaction is our priority. We want you to shop with confidence. If you’re not completely happy with your purchase, we’re here to help.

Returns

We accept returns within 30 days of receiving your order. To qualify for a return, your item must:

  • Be unused, unworn, and unwashed.
  • Have all original tags attached.
  • Be returned in its original packaging.
  • Be free from stains, odors, or any damage caused after delivery.

Items that do not meet these conditions may not be eligible for a refund or exchange.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless they arrive damaged or defective:

  • Underwear
  • Bras
  • Socks
  • Sale or Clearance Items
  • Gift Cards

Refunds

Once we receive and inspect your returned item, we’ll notify you about the status of your refund. If your return is approved, your refund will be processed to your original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the funds to appear in your account. Shipping charges are non-refundable unless the return is due to our mistake or a defective item.

Exchanges

If you received the wrong size, wrong item, or a product with a manufacturing defect, we’ll gladly arrange an exchange based on product availability. Please contact us before sending your item back so we can guide you through the process.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include your order number and clear photos of the issue so we can resolve it as quickly as possible.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a faulty product. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages without tracking.

How to Start a Return

To request a return or exchange, please contact our customer support team with:

  • Your Order Number
  • Your Full Name
  • Reason for the Return
  • Photos (if the item is damaged or incorrect)

We’ll provide you with the next steps once your request has been reviewed.

Contact Us

If you have any questions about our Refund & Returns Policy, please contact our customer support team. We’re always happy to assist and ensure you have the best shopping experience with Corteiz Website https://corteizrtw.com/.